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Property Maintenance & Emergency Repairs

Accessing your Tenant Portal for repairs and maintenance is easy!

Just Click Here

or insert this link into your browser  https://my.propertyme.com/sign-in

To ensure that we can attend to your property’s repairs within the quickest possible time frame, please log onto your Tenant Portal through the above link.

  1. Please ensure you complete with your full name, full address including apartment number, and your contact number and e-mail address.
  2. Add the complete details as to the issue you are experiencing. The more information you provide the quicker we can have the matter addressed.
  3. Once we have received your Property Maintenance / Repair Form, we will notify your landlord and will seek to action the repair as a matter of urgency.

EMERGENCY REPAIRS

Should your repair be of an emergency nature, please contact your Ray White Property Manager on 0418 199 728 to discuss or refer to your residential tenancy agreement for direction. (Please refer to your Residential Tenancy Agreement for details on what is deemed to be an emergency).

Please Note: Should you arrange a time with the contractor and not be present for the scheduled time / appearance, the cost of the contractor’s call out fee will be charged to you.

Emergency Electrical Repairs: Ital Electrical 0433 572 384

Emergency Plumbing Repairs: Sydney Plumbing 1300 730 521

Emergency Locksmith: Tenant lock-out does not fall under an urgent repair and costs of locksmith call-out is at tenants cost. Strathfield Locksmith 0425 218 846

Please ensure that you include your full address in the form below, including the unit number or street number.

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